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Self-Diagnosis | Issues During Fermentation

 Last Edit: 8/27/2018

Since your time is valuable, we want to save your time. This self-diagnosis section aims to solve your issues during fermentation as quickly as possible. We will guide you through every necessary step to identify the issues and solve them. Find the best statement below that best describes your issue then follow the guidance. 

 

- My pitcher leaks during fermentation.

 By following the steps, it might help you save this batch. 

1. Unplug your ALCHEMA. (No worry, your batch will not be canceled.)

2. Take out your pitcher.

3. Clean your ALCHEMA with a moist cloth if necessary. (don't wash ALCHEMA)

4. Rack your pitcher to another container. 

5. Follow the guidance HERE to prevent leaking again. 

6. If your pitcher stops leaking, pour back what you were fermenting. Put your pitcher back to ALCHEMA and replug. Then you are all set. 

7. If still leaking, please email us (service@alchema.com) for a new gasket. And we are sorry to say you have to dump your batch to prevent getting sick since the bacteria might contaminate your batch from the gap causing leaking.

- My ALCHEMA didn't upload the data.

The following steps will help you and us understand the issue. And solve it. 

1. Make sure your App is updated.

2. Update your App. If you are an iPhone user, please visit App store and search ALCHEMA to update your App; if you are an Android user, please visit Google play and search ALCHEMA to update your App. After you updated your App, follow the next step.
 
3. After the update, restart your phone then open your App and turn on phone Bluetooth before the diagnosing process.
 
4. Open your App and go to the 「Fermentating」section, select the batch which your designated ALCHEMA is working on.
5. Find「Reset Wi-Fi」button on the bottom part in your App. (Press it in step 8) It will start connecting to your ALCHEMA and initiate the process. 
6. Unplug and replug your ALCHEMA. ( No worry your batch will not be canceled)
 
7. Make sure your ALCHMEA is on. And wait for the welcome animation light finishes. 
 
8. Touch the ALCHEMA logo light on the top of your device to allow the device to connect your App. You will see the ring light turn from dark to bright. Press「Reset Wi-Fi」button on the bottom part in your App.
 
9. If your App and ALCHEMA are connected, the ring light will be blue. If you can't connect your ALCHEMA, please retry from step 4 again. If still can't, please email us with the following information ( service@alchema.com )
- Screenshot/video which best describes the issue
- Phone Brand
- Phone Version
- Your ALCHEMA User Name in ALCHEMA App 「 more 」section
 
10. This is where App asks you for the Wi-Fi. Choose one to connect. If you successfully connect to Wi-Fi, you will see a check sign, and the Wi-Fi indicator on the top of ALCHMEA turns on, then you are all set. 
ALCHEMA only connects to 2.4G Wi-Fi so we only list the 2.4G Wi-Fi on your App screen. If you can't find your Wi-Fi and you are sure your home Wi-Fi is 2.4G. Please move ALCHEMA to near your Wi-Fi router and reboot your router then restart the step 8.
If you still can't find your Wi-FI, please try your hotspot from another phone then restart step 8 again to help us identify where the issue is. Thanks. 
11. Enter your Wi-Fi passcode to allow ALCHEMA connect to your Wi-Fi. If you can't connect to Wi-Fi, please make sure the passcode is correct, no special characters (like *^%$#), the number of allowable devices to connect to the router doesn't reach its limit. Also, ALCHEMA is unable to connect to your Wi-Fi if it needs to be login on Web, WPS permission.  If you still can't connect to your Wi-Fi, please email us with the following information. ( service@alchema.com )
- Screenshot/video which best describes the issue
- Phone Brand
- Phone Version
- Your ALCHEMA User Name in ALCHEMA App 「 more 」section
 

- My ALCHEMA seems dead .

1. Unplug the charger and take out your pitcher. (No worry your batch will not be canceled.)

2. Replug then check whether logo light and welcome animation light on the top of ALCHEMA works.  If yes, then your ALCHEMA is alive and your ALCHEMA will back on track later. If not, please follow step 3.

3. Open the sliding front door and check whether the light is on or not, if yes please reset your ALCHEMA. You can visit HERE to know how to reset. If not, please follow step 4.

4. Unplug and use other microUSB cable and charger to power ALCHEMA.

Then repeat step 2. If your ALCHEMA works, it means your previous microUSB cable or charger doesn't work. If the lights still don't work, please email us with the following information (service@alchema.com).

- When did you buy an ALCHEMA?
- Did your pitcher leak before?
- Your ALCHEMA User Name in ALCHEMA App 「 more 」section.

 

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