ALCHEMA SHIPPING POLICY FOR OUTSIDE OF THE US, CA, TW
Technically, you can get an ALCHEMA outside of the States, Canada, and Taiwan. But currently, ALCHEMA only provides full service in the U.S. and Taiwan, expanding to Canada. By full service, means providing full customer service, warranty, return, consumables, suitable power plug adapter and passing local product certifications. All destinations can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team (firstname.lastname@example.org).
- All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.
- We are not responsible for any taxes, customs duties, and fees levied by the destination country ("Import Fees") or for delays because of customs. We have no way of knowing if you will incur a customs fee or not. The recipient is responsible for all Import Fees.
- We are responsible for your new purchase until it leaves ALCHEMA warehouse. After that, it is out of our control. If your purchase is lost or damaged by logistics, we cannot provide a refund. In the case that your shipment is lost or damaged in transit; you are responsible to file the claim with the Logistics. We are not responsible for lost packages during transit. Also, we are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected. If your shipping address is a forwarding address, you are responsible for contacting your forwarding company or service to locate your shipment.
Please make sure your address is correct before placing an order. We will not be responsible for incorrect addresses. Once again we are not responsible for package once it transfers to Logistics, it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. You will not be refunded for the purchase from us if the Logistics lose the package. If your package is returned, you are responsible to contact us with the correct address to be shipped back to and cover the reshipment charge.