30-day satisfaction guarantee

30-day satisfaction guarantee

You may have been offered a 30 Day Satisfaction Guarantee when you purchased ALCHEMA. This guarantee entitles you to return your ALCHEMA within 30 days of the date of receiving, for a full refund on the value of the product.


Please make sure you meet the following conditions, to be eligible for a refund under the 30-day money back guarantee; Your purchase must be eligible for the 30 Day Money Back Guarantee. Eligibility can be shown via one of the following;

  • Your invoice
  • Your confirmation email 
  • Products being returned must be in good condition. This means that products, plus all components and accessories that were included with the product at purchase, must be;
    • Fully working, with no signs of physical or internal damage.
    • Re-packed in original packaging (packaging must also be in good condition, free from damage, stains, scuffs and scratches)
  • You agree to cover return shipping fees & any taxes or customs derive from returning.
  • ALCHEMA may also require you to show proof of purchase details and answer certain questions about your use of the product, before approving satisfaction guarantees.

Once your returned product has been assessed and deemed in an unused and original condition, we submit refund requests immediately. You will see the refund as a credit in approximately 5-10 business days, depending on your bank.